Triquetra CCTV Consultants features on-call and advanced tech support services available either via remote assistance and or, if necessary, through scheduling an on-site visit by one of our highly skilled security camera specialists. While scheduling an on-site visit by our technician requires an industry-standard trip charge and hourly fees for our technician, our remote support solutions are more affordable and often resolve your issues. Triquetra’s remote technical support and it’s associated service rates are described in detail below. Clients can submit a secure payment below and invoices will be processed via Paypal.
*Requirements: Stable internet connection and a computer (Laptop or Desktop) either (MAC or PC) available for our technician’s remote access. Please note: Our technician may require minimal assistance from an individual on-site to attain all resources necessary to complete the task. Customer will be required to complete payment prior to final steps being taken to resolve the issue at hand. *No charge unless a resolution is tested and assured!
Remote Advanced Tech Support Session: $36.50 per hour
Hours of operation: 8:00AM to 11:00PM Eastern Standard Times – 7 Days per Week
Support for all brands and models of DVR-based, security camera systems. Whether it’s bought at Sam’s Club or you had your system installed through a professional contractor. We understand all too well that when it comes to reliable tech support, it doesn’t really matter where your system came from. Only that you’ve got the support you need, when you need it! Triquetra CCTV Consultants specializes in delivering comprehensive troubleshooting and error resolution. Such as, advanced network configurations, software installations Mac or PC, upgrades, mobile app support, web-access solutions, email notifications, password lock-outs and other solutions.
*New router? Contact a technician to re-configure your remote viewing capabilities. This is a 3-Step process and you will need to assist. (take instruction) However, our support technicians work fast! Yet our efforts may be delayed due to unforeseen network or PC security issues. No-cost Stability testing will be done first, as a courtesy to all new customers.
Remote End-User Training Session: $36.50
Interested in learning the “ins and outs” of your security camera system? Triquetra CCTV Consultants features interactive walk-throughs and in-depth, Q & A sessions to train clients on basic networking, system security, system navigation, advanced settings, software and web interfaces, mobile applications, play-back and back-up procedures. Written tutorials are included. *Comprehensive training sessions are available in 1 to 3 hour blocks.
System-wide Health-Check Optimization *Consultation $135.00 Flat Fee
Our CCTV Specialist will comb through your video surveillance system from end to end. We will analyze and optimize the network, privacy settings, the DVR’s configurations, software and the mobile apps currently being used for remote access. As well as, make “Best Practices” recommendations where ever needed. Such as, improved power-loss solutions to make sure you are getting the absolute “best bang for your buck” out of your investment. Not to mention, the protection you should be getting from your security cameras!
9 out of 10 New Installations are completed with nothing more than the basic settings to achieve a “functional” system with the highest profit margins. In fact, CCTV Field technicians are rarely trained on the advanced configurations of each model of DVRs and Cameras they install. Triquetra CCTV Consultants is here to fill the gap in your protection! Give us, one 2-Minute Phone call and one photo and we will prove our worth! (813) 863 7472
Digital Evidence Analysis w/ Incident Report: $235.00 *Flat Rate Contract
*Written consent from the business or property owner is required.
In the event that an incident or crime, has occurred, you can hire our forensic analysts to recover, review and report our findings in a highly-descriptive, “court-ready” format. Our team employs specialized software and forensic resources along with, extensive training to ensure we can deliver the most accurate and detailed description of the incident under review. At a flat rate of $235, we will examine up to 12 hours of raw footage. Original un-touched footage, along with, laser-targeted video-clips, audio and a descriptive time-table of events will be delivered within 24 Hours.